Quality Assurance Manager

Job Title: Quality Assurance Manager

Based at: Portslade, UK

Reporting to: Operations Director

Salary: £30,000-£40,000

Our Mission

To become the most trusted provider of STEM apprenticeships in the UK by delivering exceptional programs that delight employers and equip people with skills for life.

Job Purpose

As Quality Assurance Manager you are accountable for ensuring that our training programmes are a mark of excellence for the industry – in terms of both the delivery and underlying process, as well as the trainers who deliver them.

Person Specification

This role requires an experienced, dedicated and passionate leader, who constantly strives to keep their own knowledge up to date, is able to provide constructive and positive feedback to others, and who uses these attributes to grow and develop a team of exceptional ‘Superhuman’ Trainers who represent some of the best talent in the training sector.

With an equally keen eye to process, you will also provide leadership in respect of the Youthforce Quality Assurance Strategy, and ensure that its design, development and implementation is both meticulous and relevant.

Key Accountabilities

  1. Create and implement a development programme for the training team, to ensure Youthforce attracts, nurtures, and retains the best talent. Take leading industry experts and develop them into our ‘Superhuman’ trainers.
  2. Build and maintain all Youthforce training programmes to ensure that they meet and/or exceed the quality assurance requirements of the relevant industry awarding bodies.
  3. Develop consistent, exceptional teaching and assessment practice across all Youthforce programmes, including contributing to the development of innovative approaches where such initiatives can be successfully embedded and replicated.
  4. Lead in the development and implementation of all continuous improvement initiatives – including the self-assessment review and quality improvement plan, and ensure that there is an OFSTED ready strategy at all times.
  5. Lead in the development and implementation of all compliance initiatives – including across all learner portfolios – ensuring that all needs and rules are understood, and building creative and meaningful ways of delivering them.
  6. Define and implement success and quality metrics for all programmes, with a view to the creation and presentation of regular KPI reports and qualitative case studies for the Operations Director.
  7. Ensure that the delivery of equality and diversity, safeguarding, Maths and English, IAG and any other subjects common to all learners is of a consistent and high standard.
  8. Develop and monitor existing staff and CPS practices, supporting and encouraging high levels of trainer engagement and communication at all times – including monitoring a team of consultant IQAs for subject-specific quality assurance.
  9. Maintain a current and comprehensive understanding of the apprenticeships and government-funded work-based learning sector.


Skills and Experience

  • Demonstrable and established experience in a similar role, and/or with a training or IQA background.
  • Proven people management experience, including training, coaching and/or mentoring to enable and support individual performance.
  • Possess a thorough understanding of end to end training delivery within an apprenticeship programme.
  • Curious and with a passion for learning new things – and sharing that learning with others.
  • Enthusiastic, driven, ambitious and with a ‘can-do’ approach.


How to apply:

If this sounds like you, and you are excited at taking the next step in your career, we would love to hear from you. Please send your CV and covering letter to careers@youthforce.co.uk