Advanced Business Administration Apprentice – Harris Garrard Academy

Brief overview of the role

This vacancy is for Harris Garrard Academy, Bexley. The desired candidate will be the first contact clients and customers have in their experience. In your role as Office Assistant you will undertake reception duties, ensuring effective and friendly service.

Vacancy description

The desired candidate will be the first contact parents and visitors have in their experience. In your role as Office Assistant you will undertake reception duties, ensuring effective and friendly service.

Excellent communication skills are required and an ability to answer general telephone enquiries and passing on messages to relevant persons is essential.

You will be entrusted with a range of responsibilities including dealing with registration of clients, dealing with customer inquiries and ensuring you work with the team to provide an efficient, friendly and highly professional service.

In addition you will also be required to undertake duties associated administration and recording; dealing with incoming and outgoing mail;

General levels of organisation will enable you to complete filing as and when required, provide support in other administration areas such as maintenance of client database, purchase orders and invoices and other duties as directed by the Office Manager.

The successful candidate will be required to attend training courses as appropriate, e.g. in-service training.

At the end of the Apprenticeship you will be expected to be able to deliver the following duties:

  • Undertake administrative and office based tasks as required, including filing, photocopying, setting up meetings, scanning documents.
  • Contribute to and support the delivery of a high quality administrative service working within the School.
  • Act as first point of contact for customer enquiries. Answer routine enquiries, prepare correspondence, and refer complex queries to senior colleagues.
  • Input information onto databases to maintain accurate records, ensuring information is correct and up-to-date.
  • Demonstrate flexibility and motivation to work well as part of a team and support other members of the team as required.

Future prospects

Learners can progress onto the Level 4 Higher Apprenticeship in Business & Professional Administration, further or higher education to undertake business related or other qualifications, a range of business and management undergraduate programmes or other business professional qualifications at level 4 and above. Successful apprentices may also continue in their job role and undertake a range of professional job-specific qualifications and training with the possibility of a promotion.

Desired skills

  • Experience of working as part of a team in a flexible and cooperative manner
  • Intermediate knowledge of MS Windows & Office software including WORD, EXCEL and Outlook
  • Good standard of written English with the ability to draft, layout & format reports, correspondence & documents; good understanding of grammar & spelling
  • Good typing skills – ideally touch typing
  • Organised approach, attentiveness to detail and good planning skills
  • Ability to meet deadlines and work under pressure
  • A good work attendance record, with no health problems likely to impact adversely on performance in post
  • Ability to maintain confidentiality of information & discretion when handling sensitive information.

Qualifications required

The preferred candidate will have achieved a Grade C/4 or higher in GCSE English and Maths, or an equivalent such as Functional Skills Level 2. In some cases, consideration may be given to candidates who lack these qualifications though have considerable experience in a relevant sector; however this is at the discretion of the employer.

Personal qualities

  • A level of maturity commensurate with working in a school office environment will be required
  • Willing to learn and professionally develop
  • Committed to self-development
  • Does what they say they will do  when they make a commitment – i.e. show up on time and not let people down
  • Values others – Understanding of equality and diversity issues
  • Excellent telephone manner and communication skills
  • Ability to communicate verbally and in writing with excellent interpersonal skills and a courteous, professional manner
  • Confident to take the lead when appropriate
  • Committed to collective success
  • Creative and innovative
  • Flexible approach to work, use of initiative and willingness to take on new tasks

Training to be provided

  • Level 3 Diploma in Business and Administration
  • Level 2 Functional Skills Maths
  • Level 2 Functional Skills English
  • Level 2 Functional Skills ICT
35 mon - fri|
£196.00 - £262.50 per week