IT Systems Support Apprentice – Glenthorne High School – Sutton

Vacancy description

Under the direction of the Network Manager, you will be responsible for:

  • Acting as first point of contact for IT issues.
  • Supporting the management and maintenance of the school networks.
  • Maintaining computers, Whiteboard and projectors.
  • Installing and maintaining software systems as required.
  • Stock control and upkeep of related records and inventory.
  • Supporting staff and pupils during lesson as required.
  • Maintaining internet access, websites used and permissions granted
  • Maintaining user accounts across systems
  • Diagnosing and resolving hardware, software and end user problems.
  • Supervising and running the connection to the Internet.
  • Managing and developing the use of IPads including related apps that support learning in the schools
  • Undertaking periodic safety checks on equipment and materials, reporting findings to Network Manager.
  • Working with teachers to develop IT skills across the curriculum
  • Managing anti-virus software

The successful candidate will be required to attend training courses as appropriate including in-house training.

Future Prospects

The Intermediate Level Apprenticeship provides individuals with a sound knowledge base that can support them in undertaking further learning and development of their careers in ICT support and related areas. These include:

  • Level 3 Apprenticeships in ICT
  • Higher Apprenticeship in ICT

This pathway also offers the participant a doorway into the administration profession, offering the chance to work in a variety -of settings. The experience gained from this apprenticeship in the practical office environment is invaluable.

Skills Required

  • work as part of a team in a flexible and co-operative manner
  • Good standard of written and spoken English.
  • Good Literacy and Numeracy skills.
  • Organised approach, attentiveness to detail and good planning skills.
  • Ability to meet deadlines and work under pressure.
  • Good work attendance record, with no health problems likely to impact adversely on performance in post.
  • Ability to maintain confidentiality of information and discretion when handling sensitive information.
  • Ability to work off of own initiative and also as part of a team
  • Basic understanding of client operating systems (Windows, iOS, Android, OSX)


Qualifications required

The preferred candidate will have finished their GCSEs or other skills qualifications and will have achieved a minimum of Grade C in English and Maths.

Personal qualities

  • A level of maturity commensurate with working in a school environment will be required.
  • An appreciation of the safeguarding requirements of working in a school environment.
  • An appreciation of the need for confidentiality.
  • Willing to learn and develop professionally.
  • Committed to self-development
  • Does what they say they will do  when they make a commitment – i.e. show up on time and not let people down
  • Values others – an understanding of equality and diversity issues.
  • Effective communicator with people at all levels.
  • Good written and verbal communication skills.
  • Confident to take the lead when appropriate.
  • Flexible and adaptable.
  • Committed to collective success.
  • Creative and innovative.
  • Flexible approach to work, use of initiative and willingness to take on new tasks.

Training to be provided

  • Level Two Diploma in Professional Competence
  • Level Two Award in ICT Systems and Principles for Practitioners

If you haven’t already achieved a C or above in Maths, English and ICT at GCSE level you will be required to complete;

  • Level 1 Functional skills in English
  • Level 1 Functional skills in Maths
  • Level 1 Functional skills in ICT
36 mon - fri|
198.00 - 216.00 per week