IT Systems Support Apprentice – Viridis Schools (Orchard Primary, Hoxton Garden, Southwold Primary)

Brief overview of the role

The role is to provide ICT support to Pupils, Teachers, the Senior Leadership Team, Administrative and Support staff and ensure the smooth running of ICT systems across a federation of primary schools.

Vacancy description

You will be responsible for the upkeep and good order of the computer equipment, development of staff knowledge and skill using ICT resources and identifying and remedying software, hardware and network faults.


In conjunction with the Senior Technician you will also advise on ICT Health & Safety in the school and monitor its practice.


Finally, you will be responsible for the maintaining information contained on the school website, ensuring this information is relevant and up-to-date.


Specific Duties:

·         Acting as first point of contact for IT issues

·         To support the management and maintenance of the School’s Network

·         Maintenance and cleaning of computers, Whiteboard and projectors.

·         Install and maintain software systems as required.

·         Stock control and upkeep of related records and inventory.

·         Record all Procedures and Processes in detail to aid staff knowledge

·         Support teachers and students with the mobile devices during lessons

·         Maintain internet access, websites used and permissions granted

·         Maintain network internet and email logins

·         Diagnose and resolve hardware, software and end user problems

·         Supervise and run the connection to the Internet

·         Manage and develop use of iPads including and related apps that support learning in the school

·         Application of theft deterrent markings to all existing and new equipment as necessary.

·         Undertake periodic safety checks on equipment and materials, reporting findings to Senior Technician.

·         Work with teachers to ensure IT skills are utilised across the curriculum

·         Knowledge of the programmes used across all year groups and within all curriculum areas.

·         Work with Leadership Team to further develop IT Strategy

·         Manage anti-virus software

·         Undertake and manage reprographics work and meet required deadlines.
The successful candidate will be required to attend training courses as appropriate, e.g. in-service training;


It is also expected that you will be able to:

·         Exercise confidentiality and discretion at all times;

·         Work using your own initiative within school times

·         Assist school staff with resources when required;

·         Be enthusiastic in developing own expertise and skills;

·         Undertake any other duties as required by the Head of the Academy or Leadership Team.

·         Undertake professional training and qualifications.

Desired skills

  • Strong ICT skills
  • Good Literacy and Numeracy skills,
  • Good organisational skills,
  • Strong communication skills,
  • Ability to work off of own initiative and also as part of a team

Personal qualities

  • A level of maturity commensurate with working in a school classroom environment will be required.
  • Professional with a customer service focus
  • Motivated by making a difference to children’s learning & development
  • Willing to learn and professionally develop
  • GCSEs in Maths and English
  • Confidence in resolving IT issues and familiarity with common operating systems and IT networks
  • Ability to work alone and as part of a team
  • Excellent communication skills with the ability to liaise with all levels of stakeholders face to face and remotely under the direction of the Federation Business Manager/IT Technician
  • Ability to prioritise work to carry out scheduled tasks and meet deadlines
  • Ability to be flexible and adapt to a fast changing environment
  • Positive attitude with a willingness to learn new skills
  • Commitment to undertake relevant studies
  • Experience of working in an office or school environment desirable

Desired qualifications

The preferred candidate will have achieved a Grade C/4 or higher in GCSE English and Maths, or an equivalent such as Functional Skills Level 2. In some cases, consideration may be given to candidates who lack these qualifications though has considerable experience in a relevant sector; however this is at the discretion of the employer.

Training to be provided

  • Level 3 Infrastructure Technician Apprenticeships
  • Level 2 functional skills in Maths and English, if required

Apprenticeship standard

Infrastructure Technician


Mon - Fri, 37.5 hours|
£200 per week