IT Technical Operations Support Apprentice – Amido – London

Brief overview of the role

The desired candidate will be responsible for the upkeep and good order of the computer equipment, development of staff knowledge and skill using ICT resources and identifying and remedying software, hardware and network faults. In conjunction with the Senior Technician you will advise on ICT Health & Safety in Amido and monitor its practice.

Vacancy description

The desired candidate will provide technical and software support to Amido

 

You will be responsible for the upkeep and good order of the computer equipment, development of staff knowledge and skill using resources and identifying and remedying software, hardware and network faults.

 

In conjunction with the Senior Technician you will also advise on IT Health & Safety in Amido and monitor its practice.

 

Finally, you will be responsible for the maintaining information contained on Amido’s systems are relevant and up-to-date.

 

Specific Duties:

·         Acting as first point of contact for IT issues

·         To support the management and maintenance of Amido’s Network

·         Maintenance and cleaning of computers, Whiteboard and projectors.

·         Install and maintain software systems as required.

·         Stock control and upkeep of related records and inventory.

·         Record all Procedures and Processes in detail to aid staff knowledge

·         Maintain internet access, websites used and permissions granted

·         Maintain network internet and email logins

·         Diagnose and resolve hardware, software and end user problems

·         Undertake periodic safety checks on equipment and materials, reporting findings to Senior Technician.

·         Manage anti-virus software

·         Undertake and manage reprographics work and meet required deadlines.

·         Build machines to set standard

·         Software Auditing

·         Working through helpdesk requests and escalating where necessary

·         Onboarding and Offboarding of users

The successful candidate will be required to attend training courses as appropriate, e.g. in-service training;

 

It is also expected that you will be able to:

·         Exercise confidentiality and discretion at all times;

·         Work using your own initiative within business hours

·         Assist Amido staff with resources when required;

·         Be enthusiastic in developing own expertise and skills;

·         Undertake any other duties as required

·         Undertake professional training and qualifications.

Future prospects

The IT Systems Support Apprenticeship provides individuals with an excellent knowledge base that can support them in undertaking further learning and development of their careers in IT support and related areas.

Desired skills

  • Strong ICT skills
  • Good Literacy and Numeracy skills,
  • Good organisational skills,
  • Strong communication skills,
  • Ability to work off of own initiative and also as part of a team.

Qualifications required

The preferred candidate will have achieved a Grade C/4 or higher in GCSE English and Maths, or an equivalent such as Functional Skills Level 2. In some cases, consideration may be given to candidates who lack these qualifications though have considerable experience in a relevant sector; however this is at the discretion of the employer.

Personal qualities

  • A level of maturity commensurate with working in an office environment will be required.
  • Motivated by making a difference to children’s learning & development
  • Willing to learn and professionally develop
  • Committed to self-development
  • Does what they say they will do  when they make a commitment – i.e. show up on time and not let people down
  • Values others
  • Effective communicator – good listener, sincere and able to win people over
  • Written and verbal communication skills
  • Confident to take the lead when appropriate
  • Flexible and adaptable
  • Committed to collective success
  • Socially adept
  • Creative and innovative

Training to be provided

  • Level 3 Infrastructure Technician Apprenticeships
  • Level 2 functional skills in Maths and English, if required

Working week

  • 9.00 – 5.30 Monday – Friday

london|
9.00 - 5.30 Monday - Friday|
£15,000