Infrastructure Technician (IT)

Apply your APTITUDE in technology.

This apprenticeship is suitable for those who would like to provide support in dealing with technological systems and software. 


Level 3 Infrastructure Technician Apprentice:

An IT Infrastructure Technician apprentice provides first and second line IT support to internal and external clients. They use technology to problem solve and troubleshoot common and non-routine issues efficiently. Apprentices will monitor the systems and provide support as required to rectify issues and maintain organisational productivity. Each apprentice will be graded against the competencies, knowledge and behaviours required and approved by industry leaders. Learners must be at least 16 years old with a keen interest in IT and a desire to develop their skills whilst maintaining a full-time position.


The Apprenticeship Programme:

Every apprentice is subject to an independent end-point assessment at the end of their apprenticeship. The individual will be graded against the behaviours, competence and knowledge developed during their experience as an apprentice. Apprentices are graded according to the evidence provided.



Upon successful completion of this apprenticeship, learners may apply to enter the register of IT Technicians to demonstrate professional competence at SIFIA level 3. In addition, apprentices may secure a full-time position within the relevant sectors. Apprentices may also progress onto a Higher/Degree level apprenticeship such as Level 4 Network Engineer and Level 6 Digital Technology and Solutions Professional.


For more information click the link below:

Level 3 Framework Course Overview


Level 3 New Standards Course Overview


Apply Here



Click on the photo below to read an IT Technician Apprentice Case Study