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Wage: £7,768 p/a

Hours: Monday – Friday, 36 hours per week

Location: Sutton, Surrey

Expected duration: 15 months


Brief overview of the role

The desired candidate will provide technical and software support to a busy secondary school and partner primary schools.

Vacancy description

Under the direction of the Network Manager, you will be responsible for:

  • Acting as first point of contact for IT issues.
  • Supporting the management and maintenance of the school networks.
  • Maintaining computers, whiteboards and projectors.
  • Ensuring all IT equipment including: whiteboards and projectors are ready for the school day and additional times requested.
  • Assisting staff in the use of IT equipment as required.
  • Troubleshooting printing issues including: jams and management systems.
  • Installing and maintaining software systems as required.
  • Stock control and upkeep of related records and inventory.
  • Supporting staff and pupils during lesson as required.
  • Maintaining internet access, websites used, and permissions granted.
  • Maintaining user accounts across systems.
  • Diagnosing and resolving hardware, software and end user problems.
  • Supervising and running the connection to the Internet.
  • Managing and developing the use of IPads including related apps that support learning in the schools.
  • Undertaking periodic safety checks on equipment and materials, reporting findings to Network Manager.
  • Working with teachers to develop IT skills across the curriculum.
  • Managing anti-virus software.
  • The successful candidate will be required to attend training courses as appropriate including in-house training.

It is also expected that you will be able to:

  • Exercise confidentiality and discretion at all times.
  • Work using your own initiative.
  • Assist school staff with resources when required.
  • Be enthusiastic in developing own expertise and skills.
  • Undertake any other duties as required by the Network Manager or Head Teacher.
  • Undertake professional training and qualifications.


Desired skills

  • Experience of working as part of a team in a flexible and co-operative manner.
  • Good standard of written and spoken English.
  • Good Literacy and Numeracy skills.
  • Organised approach, attentiveness to detail and good planning skills.
  • Ability to meet deadlines and work under pressure.
  • Good work attendance record.
  • Ability to maintain confidentiality of information and discretion when handling sensitive information.
  • Ability to work using own initiative and also work as part of a team.
  • Basic understanding of client operating systems (Windows, iOS, Android, OSX).


Personal qualities

  • A clear desire to establish a career within the IT sector.
  • A level of maturity commensurate with working in a school environment will be required.
  • An appreciation of the safeguarding requirements of working in a school environment.
  • An appreciation of the need for confidentiality at all times.
  • Willing to learn and develop professionally.
  • Committed to self-development.
  • Demonstrates professionalism and commitment including: timekeeping and reliability.
  • Values others: an understanding of equality and diversity issues.
  • Effective communicator with people at all levels.
  • Good written and verbal communication skills.
  • Confident to take the lead when appropriate.
  • Flexible and adaptable.
  • Committed to collective success.
  • Creative and innovative.
  • Flexible approach to work, use of initiative and willingness to take on new tasks.


Desired qualifications

The preferred candidate will have finished their GCSEs or other skills qualifications, will have achieved a minimum of Grade 4/C in English, Maths and IT or equivalent.

Future prospects

The Level 3 Infrastructure Technician Apprenticeship provides individuals with a sound knowledge base that can support them in undertaking further learning and development of their careers in ICT support and related areas. These include:

• Level 4 Higher Apprenticeship in ICT

This pathway also offers the participant to undertake a range of professional job-specific qualifications and training with the possibility of promotion.