Click here to apply


Wage: £16,000.00 p/a

Hours: Monday – Friday, 37.5 hours per week

Location: St. Albans, Hertfordshire

Expected duration: 15 months


Brief overview of the role

To provide IT support to all customers in a full and professional manor. Assist with documentation creation and hardware/software management. Help run the remote support helpdesk and attend customers site if necessary. Be a member of our team and share our values.

Vacancy description

  • Resolution of IT issues to service targets (remotely and on-site)
  • Accurately maintain and update the Helpdesk System
  • Work collaboratively within a team environment
  • Build positive relationships with customers
  • Installation and configuration of Client, Server and Mobile software/ Apps at client location.
  • Build, configure new PCs, Server and network devices to required specifications.
  • Provide support for IT infrastructure components, including desktops, Laptops, Applications and on-site telephony.
  • Maintaining internal support documentation.
  • Daily network monitoring and backup monitoring.
  • Server support and maintenance task management.
  • Server OS and hardware installation.
  • Provide out of hours support where required
  • Candidate must attend customer sites in a timely fashion.
  • This role requires frequent travel to customer’s premises all around the year.
  • Maintaining high standards and professional image of the company is an absolutely necessary at all stages.
  • Preparing regular end of day reports on the tasks assigned is required.
  • This role requires a good positive attitude towards job, tasks, clients and event at all times.
  • Constantly improving IT support skills is absolute necessary and a passion for learning is a must.


Desired skills

  • Candidates should be confident in public speaking, professional, have a real enthusiasm for working with a wide variety of people, and the ability to be calm and patient under pressure.
  • Good knowledge of Windows Server 2012 & 2016 (Desirable)
  • Microsoft Exchange 2013/2016 knowledge (Desirable)
  • Good understanding of Office 365 support and implementation. (Desirable)
  • Good understanding of at least Windows 10 PC operating system (Desirable)
  • Proven analytical and logical troubleshooting approach
  • Excellent telephone communication skills
  • Strong drive for high customer service
  • Ability/desire to work within a challenging environment
  • Must have good written and verbal communication skills.
  • Excellent presentation and client interaction skills.
  • Strong organizational and problem solving skills.
  • Must be proactive and positive at all time.
  • A Full UK drivers licence and your own car is desirable (business mileage will be covered).


Personal qualities

  • Able to provide a high level of service to users
  • Flexible & “can do” attitude
  • Team player
  • Ability to prioritize
  • Good organisation and planning skills with a very high attention to detail
  • Able to communicate effectively with users and senior management


Desired qualifications

The preferred candidate will have finished their GCSEs or other skills qualifications, will have achieved a minimum of Grade 4/C in English, Maths and IT or equivalent.


Future prospects

The Level 3 Infrastructure Technician Apprenticeship provides individuals with a sound knowledge base that can support them in undertaking further learning and development of their careers in ICT support and related areas. These include:

• Level 4 Higher Apprenticeship in ICT

This pathway also offers the participant to undertake a range of professional job-specific qualifications and training with the possibility of promotion.