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Wage: £12,000 p/a

Hours: Monday – Friday, 37.5 hours per week

Location: Worcester

Expected duration: 15 months

Closing date: 14th July 2021


Brief overview of the role

The Commercial Administrator will ensure timely processing and circulation of Customer Order Forms to the business, ensuring the data from the Order Form is populated accurately so the delivery teams can commence the work on receipt of the Order Form


Vacancy description

  • Checking customer orders follow Open GI agreed processes and pricing arrangements
  • Working with Sales to ensure necessary amendments are promptly communicated and understood
  • Processing orders through to the business for delivery, updating Jira and Acti-time with contract data
  • Application of units to our Unit metre portal
  • Adding delivery/install dates to certain orders to trigger the invoice
  • Communicate with our third party Monek following receipt of Monek unit orders
  • Monitor the ‘Jira Service Desk Portal’ and triage to the relevant team member to action
  • Assist in the resolution of customer query tickets that have been triaged to you from the Jira Service Desk Portal eg: serial number, copy of Order Form
  • Send holding emails to external customers to support the Contractual change team
  • Project work
  • Continuously review and update processes
  • Support with Client Licencing during holiday and sickness
  • Support other departments with queries
  • Other adhoc duties as given by the team leader to support cross working within the Commercial team to cover holidays, sick etc


Desired skills

  • Good knowledge of Microsoft Office incl. Word, Excel, Access, PowerPoint, and Outlook
  • Organised, methodical, and accurate in approach with attention to detail
  • Good communication skills
  • Excellent time management and organisational skills.
  • Confident and professional with a good telephone manner
  • Commercial and Business awareness
  • Ability to work mainlining a high degree of confidentially

Personal qualities

  • Team player with a ‘can do’ attitude
  • Flexibility
  • Adaptability
  • Self-motivated with the ability to work on a number of different tasks
  • Effective time management to enable deadlines to be achieved
  • Able to work effectively without supervision
  • Take responsibility and ownership for own tasks/actions
  • Approachable and adaptable
  • The ability to communicate effectively at all levels both verbally and in writing


Desired qualifications

  • Grade 4/C at GCSE (or equivalent) in maths and English


Future prospects

The intention for this position is to become permanent after the completion of the apprenticeship. The role can open up opportunities for the right individual to be promoted within the Programme of Work they will be supporting as this is currently expanding. It can also open opportunities for exposure to other departments within the business.


Things to consider

  • Please note, candidates living within a 30 minute commute radius of the vacancy location may be prioritised.