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Wage: £203.50 per week

Hours: Monday – Friday, 37 hours per week

Location: Hereford, Herefordshire

Expected duration: 15 months (Stepnell will offer a 24 month contract)

 

Brief overview of the role

At Whitecross Hereford you will be working as part of a supportive and dynamic team. In addition, Stepnell will look to provide excellent professional development opportunities to suit your skills and career goals.

Vacancy description

  • To provide an outstanding level of IT support to staff and students at the Academy.
  • To be the initial point of reference for all staff, suppliers and others who make enquiries of require assistance.
  • To ensure that all IT support needs are logged, investigated and resolved (or escalated where appropriate) within the target time frames as dictated by the associated SLA.
  • To image, deploy and maintain Windows 10 PCs, Laptops, Tablets, Apple Macs, iPads and other peripheral equipment such as scanners, printers, interactive screens / whiteboards and projectors, ensuring that this hardware is regularly tested and ready for use when required.
  • Under supervision, to install and test new software and software updates / upgrades, ensuring compliance with software licensing regulations at all times.
  • To work with the relevant teams and external contractors to support the on-site infrastructure elements such as physical & virtual servers and networking devices, thus ensuring the availability and security of the network, data and applications.
  • To administer user login accounts, distribution and security groups, ensuring that staff, students and visitors have access to the data and resources they need.
  • Supporting the evaluation and procurement of new IT hardware, IT sundries and operating software.
  • Undertake planned and reactive maintenance to maintain the operating IT network and systems. Undertaking, with direction and guidance, fault diagnosis, the development and delivery of rectification plans.
  • With support, prepare and analyse audit reports on IT system usage, faults and interference (e.g. cyber/virus attacks) and developing action plans to address issues found.
  • Develop an understanding of WEEE and GDPR regulations and the impact on the operation of the IT services at the Academy.
  • Adhere to company and school policies and maintain safe working practices at all time.

Desired skills

  • You will be able to demonstrate recent experience of or familiarisation with:
    • Microsoft Windows 10, Office 2016, Office 365, Apple OS and desktop related software products.

 

Personal qualities

  • The successful candidate will be professional in all respects, dependable, technically proficient and capable of supporting a range of technologies in this busy and fast paced environment.  Training will be provided in areas to assist with the delivery of your responsibilities.
    • You must be self-motivated, have a can do attitude and a strong commitment to team-work.
    • You will be able to balance priorities and work to strict timescales to deliver high quality results on time in a fast paced, changing environment.
    • You should be flexible and adaptive and be able to handle the various pressures and demands associated with working in a highly customer focussed ICT support role.
    • You need to be a confident communicator and your excellent verbal and written communication skills will enable you to confidently deal with all levels of stakeholders and internal colleagues.

Desired qualifications

  • Min. 3 A*-C grade at GCSE in Maths, English and Science
  • NVQ level 3 desirable

 

Future prospects

At Whitecross Hereford you will be working as part of a supportive and dynamic team. In addition, Stepnell will look to provide excellent professional development opportunities to suit your skills and career goals.